I have to say I have ordered a fair number of pants and dresses in different styles and materials and they have lasted me a long time. I went to place my first order in about 2 years and the quality of the pants that I received has dropped. The material is not as soft as all the other ones were (the 2-in-1 jumpsuit I should clarify). They don't fit nearly as well either. And on top of it all I got a bill, after the fact, from FedEx for duty fees. Never in all my orders have I ever had that happen. Never. I will be contacting customer service on that.
Again, I used to be really impressed and I practically live in my old pants still. I was just looking to up my wardrobe because I could finally afford to order. This time, at least on the 2-in-1 I was not impressed. The older ones were amazing. Not sure if fabric supplier or manufacturing changed but something is different.
I wish companies would learn that sometimes if it isn't broke they shouldn't fix it.
Hi Teresa,
Thank you for your continued support and for sharing your feedback. We're genuinely sorry to hear about your recent experience—it’s definitely not the impression we want to leave, especially for a long-time customer like you.
We’ve already been in touch via email and have offered a refund for the FedEx duty charges, along with the gift cards and a replacement for the jumpsuits. We hope the new pairs will better reflect the quality you've come to expect from us.
We’re also reviewing your product concerns with our team to make sure everything stays up to our usual standards. Your input is truly appreciated and helps us improve.
Thanks again for reaching out and giving us the chance to make things right.
Warmly,
The Harempants Team
been loving these in the hot weather, they're so breezy but still bright and comfy
Wonderful, very light and comfortable
These are my favorite pants. I wear them everywhere and it feels like I’m hardly wearing anything! Although I’m not plus size (waist: 28” hips: 35”) I bought these cause I really like the design but they didn’t have it in regular size and thankfully they still fit very well! I bought one regular size pair as well (the Tribal chakras jumpsuit harem pants in red) to see the difference betweeen the two sizes. This one is just a tad looser but since it’s elastic it doesn’t slip at all. The fabric isn’t see through, they are very well made and durable. I will recommend these pants to everybody I know!